Privacy policy

Last Updated: October 30, 2026

This Privacy Policy explains how Panneauled (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit panneauled.com, shop, place an order, create an account, or contact us.

Panneauled is an online retailer offering vacuum bottles, water bottles, tumblers, growlers, mugs, thermoses, cookware, and related products.

Our online store is hosted by Shopify.

1. Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact and account information: Name, email address, phone number, billing address, shipping address, and account details.

  • Order information: Products purchased, order history, transaction details, delivery information, and return or refund records.

  • Information you provide: Customer service messages, reviews, and other information you choose to submit.

  • Device and usage information: IP address, approximate location derived from IP address, browser and device details, pages and products viewed, cart activity, and website interactions.

We receive information directly from you, automatically through cookies and similar technologies, and from Shopify and service providers supporting our store.

Payment information: Payment details are processed by Shopify and the payment providers used at checkout. We receive transaction information needed to manage your order, payment, and refunds.

2. How We Use Personal Information

We may use personal information to:

  • Process payments and fulfill orders.

  • Arrange shipping and provide delivery updates.

  • Handle returns, exchanges, and refunds.

  • Provide customer support.

  • Maintain customer accounts and store functionality.

  • Detect fraud and protect security.

  • Improve our website and customer experience.

  • Analyze store performance where applicable.

  • Support marketing and advertising activities where permitted.

  • Meet legal obligations and resolve disputes.

3. How We Share Information

We may share relevant information with service providers that support our business, including:

  • Shopify and ecommerce service providers

  • Payment processors and financial institutions

  • Shipping carriers and fulfillment providers

  • Customer support providers

  • Technology and security providers

  • Analytics and advertising providers, where enabled

We may also disclose information when required by law or reasonably necessary to prevent fraud, protect customers, or defend legal rights.

4. Shopify and Service Providers

Shopify processes personal information to host our online store and provide ecommerce services, including checkout, payments, security, and related functionality.

Our service providers may process information according to their respective services and applicable privacy requirements.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies for essential website functions such as shopping carts, checkout, account access, and security.

Where enabled, these technologies may also support analytics, personalization, performance measurement, and advertising.

Where required by law, we obtain consent before using non-essential technologies.

You can manage cookies through your browser settings and any privacy controls available on our website. Blocking essential cookies may affect store functionality.

6. Sale, Sharing, and Targeted Advertising

Depending on the advertising and analytics tools enabled on our website, certain disclosures of device, browsing, or transaction information may be considered a sale, sharing, or targeted advertising under applicable privacy laws, even when no money is exchanged.

Where applicable law gives you an opt-out right, you may submit a request by contacting:

info@panneauled.com

Please use Privacy Request as the subject line.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Access personal information.

  • Correct inaccurate personal information.

  • Request deletion of personal information.

  • Obtain a copy of personal information.

  • Restrict or object to certain processing.

  • Withdraw consent where applicable.

  • Opt out of certain sales, sharing, or targeted advertising.

To submit a privacy request, contact:

info@panneauled.com

Please include Privacy Request in the subject line and briefly describe your request.

We may need to verify your identity before processing a request.

We will respond within applicable legal timeframes.

We will not discriminate against you for exercising your applicable privacy rights.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order management, customer service, accounting, fraud prevention, legal obligations, and dispute resolution.

Retention periods depend on the type of information and applicable requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online transmission or storage system is completely secure.

Please do not send complete payment card numbers, card security codes, banking passwords, or payment account passwords through customer service messages.

10. Marketing Communications

Where permitted by law, we may send promotional emails about products, offers, or store updates.

You can unsubscribe from promotional emails using the unsubscribe option included in the message.

Opting out of marketing does not stop necessary transactional or service messages about orders, payments, shipping, returns, refunds, or account security.

11. Children's Privacy

Our website and checkout are intended for adults.

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information, contact info@panneauled.com so we can investigate and take appropriate action.

12. Third-Party Websites and Services

Our website may use or interact with independent third-party services that support payments, shipping, analytics, advertising, or other store functions.

These services may have their own privacy practices.

We do not control the independent privacy practices of third-party websites or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us:

Store Name:
Panneauled

Website:
panneauled.com

Email:
info@panneauled.com

Phone:
+1 509-236-4812

Contact Address:
15802 SE 257th St
Covington, WA 98042
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM PT (Pacific Time)
Sunday: Closed

We normally respond to general customer service inquiries within 1–2 business days. Privacy requests are handled within applicable legal timeframes.