Refund policy
Last Updated: October 30, 2026
At Panneauled, we want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, incorrect items, and order cancellations are handled for purchases made through panneauled.com.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
1. Return Window
You may request an eligible return within 30 days after delivery. Please contact us within this period to start your return.
To qualify for a voluntary return, the item must be in substantially the same condition in which it was received.
Returned products should be:
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Unused
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Unwashed
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Unaltered
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Free from damage caused after delivery
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Returned with original accessories and packaging where applicable
These condition requirements apply to voluntary returns and do not limit mandatory rights relating to damaged, defective, incorrect, or materially misdescribed products.
Drinkware, Bottles, Tumblers, and Mugs
Drinkware products should be unused, clean, and returned in substantially the same condition in which they were received.
Original packaging, lids, accessories, and other included components should be returned where applicable.
Products showing signs of use, damage, or missing components may not qualify for a voluntary return.
Thermoses and Growlers
Thermoses and growlers should be unused, clean, and returned with their original accessories and packaging where provided.
Cookware
Cookware should be unused, unaltered, and returned with original accessories and packaging where applicable.
Products showing signs of cooking, wear, damage, or alteration may not qualify for a voluntary return.
Return requests submitted more than 30 days after delivery may not be accepted unless otherwise required by applicable law.
2. How to Start a Return
To request a return, contact:
Please include:
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Your order number
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The item you wish to return
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The reason for the return
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Photos or video where relevant to a damaged, defective, or incorrect item
We normally respond within 1–2 business days.
After reviewing and approving your return request, Panneauled will provide the applicable return shipping label, return address, and return instructions.
Once your return request has been approved and you have received the return shipping label and instructions, please ship the item within 14 calendar days.
Returns must be sent by mail using the label and instructions we provide.
Please contact us before sending a return.
The return address may be different from our contact address or the address shown on the original shipping label.
Return shipping charges are explained in Section 3.
3. Return Shipping Costs
For voluntary returns due to reasons such as:
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Change of mind
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Ordering the wrong product
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Preference or suitability
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Other reasons not caused by Panneauled
the customer is responsible for the actual cost of return shipping.
Panneauled will provide the return shipping label after an eligible return request is approved.
The actual cost of the return shipping label will be disclosed before the label is issued and deducted from the approved refund.
If you receive an item that is:
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Damaged
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Defective
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Incorrect
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Incomplete
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Materially different from what you ordered
please contact us promptly.
If the issue is confirmed to be our responsibility and a return is required, Panneauled will provide the return shipping label at no cost to you or arrange another appropriate solution.
Original shipping charges, if any, are generally non-refundable for voluntary returns unless otherwise required by applicable law.
Panneauled does not charge a restocking fee for eligible returns.
Please keep your shipping receipt or tracking information until the return and refund process is complete.
4. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If your order arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact:
Please provide:
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Your order number
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A description of the issue
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Clear photographs or video where appropriate
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Photos of the shipping package or label where relevant
After reviewing the request, we may provide an appropriate solution, including:
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Replacement
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Refund
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Other appropriate remedy required by applicable law
If the issue is confirmed to be our responsibility, you will not be responsible for return shipping costs.
5. Non-Returnable Items
The following items are generally not eligible for voluntary returns:
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Products that have been used, washed, altered, repaired, or damaged after delivery
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Personalized or customized products where applicable
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Items clearly marked Final Sale or Non-Returnable before purchase
For hygiene or safety reasons, certain products may have additional return restrictions where clearly disclosed on the applicable product page before purchase.
These restrictions do not limit any mandatory rights relating to defective, damaged, incorrect, unsafe, or materially misdescribed products.
6. Refunds
Once your return arrives at our return facility, we will complete the inspection and submit any approved refund to your original payment method within 2 business days of receiving the return.
We will also notify you of the refund decision within this period.
For customer-paid voluntary returns, the actual cost of the return shipping label will be deducted from the approved refund amount, as disclosed before the return label is issued.
For Panneauled, business days mean Monday through Saturday, excluding applicable U.S. public holidays.
We generally cannot issue a refund to a different card, bank account, payment account, or person.
After we submit your refund, please allow approximately 5–10 business days for the funds to appear in your account.
This bank or payment-provider posting period begins after we submit the refund and is separate from our 2 business days for inspection and refund submission.
The final posting time depends on your bank, card issuer, payment provider, and payment method.
If your refund has not appeared after the expected posting period, please contact info@panneauled.com so we can help check its status.
7. Exchanges
If you need a different product, contact:
Depending on product availability, we may provide exchange instructions or ask you to return the original item and place a new order.
All exchanges are subject to product availability. Applicable return shipping charges are explained in Section 3.
8. Order Cancellations and Changes
If you need to cancel or change an order, contact:
as soon as possible.
We process orders promptly and cannot guarantee that an order can be changed or cancelled after processing or fulfillment has started.
Once an order has shipped, it generally cannot be cancelled while in transit.
After delivery, eligible products may be returned according to this policy.
9. Refused or Undeliverable Packages
A package may be returned if:
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The shipping address is incorrect or incomplete
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Delivery is refused
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The package is not collected
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The carrier cannot complete delivery
If a package is returned, we may contact you regarding reshipment, refund, or another appropriate resolution.
Where permitted by applicable law, customers may be responsible for reasonable reshipping or return-to-sender costs when delivery failed because of incorrect customer-provided information, refusal to accept delivery, or failure to collect the package.
We will explain any applicable charges before arranging the resolution.
If the delivery problem was caused by Panneauled or a carrier acting on our behalf, the customer will not be responsible for additional shipping costs.
Refusing delivery does not automatically constitute a valid cancellation or return request.
10. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.
When changes are made, we will update the Last Updated date at the top of this page.
The policy in effect when you placed your order applies to that order, subject to mandatory consumer rights.
11. Contact Us
For questions about returns, refunds, exchanges, cancellations, or damaged products, please contact us:
Store Name:
Panneauled
Website:
panneauled.com
Email:
info@panneauled.com
Phone:
+1 509-236-4812
Contact Address:
15802 SE 257th St
Covington, WA 98042
United States
Please do not send returns to this contact address unless we specifically instruct you to do so. The applicable return address will be provided with your return instructions.
Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM PT (Pacific Time)
Sunday: Closed
We normally respond to customer service inquiries within 1–2 business days.
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