Terms of service

Last Updated: October 30, 2026

Welcome to Panneauled.

These Terms of Service (“Terms”) govern your access to and use of panneauled.com and any purchases made through our online store.

Panneauled offers products including vacuum bottles, water bottles, tumblers, growlers, mugs, thermoses, cookware, drinkware, and related kitchen products.

By visiting our website, placing an order, or using our services, you agree to these Terms and our applicable store policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Terms.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

1. Eligibility

By using our website or placing an order, you confirm that you are legally able to enter into a binding agreement under applicable law.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.

2. Product Information

We make reasonable efforts to provide accurate product information, including:

  • Product descriptions

  • Prices

  • Sizes and dimensions

  • Colors

  • Materials

  • Capacity

  • Product images

  • Usage and care information

  • Availability

Actual product colors or appearance may vary slightly due to photography, lighting, screen settings, materials, or normal manufacturing variations.

Nothing in these Terms limits your rights if a product is defective, damaged, incorrect, unsafe, or materially different from its description.

3. Product Availability

All products are subject to availability.

Adding an item to your cart does not reserve the product or guarantee that it will remain available until checkout is completed.

If an item becomes unavailable after your order is placed, we may cancel the affected item and issue the appropriate refund.

4. Prices and Taxes

All prices are displayed in U.S. Dollars (USD) unless otherwise clearly stated.

Applicable taxes and other required charges will be displayed during checkout where applicable.

We reserve the right to correct genuine pricing, listing, or typographical errors.

If a material pricing error affects an order before fulfillment, we may contact you or cancel the affected item and issue an appropriate refund.

5. Orders

When placing an order, you agree to provide accurate and complete information, including:

  • Name

  • Billing information

  • Shipping address

  • Email address

  • Phone number where required

  • Payment information

An order confirmation means that we have received your order. It does not necessarily mean that the order has shipped.

We may decline, hold, or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Payment authorization failure

  • Incorrect or incomplete information

  • Suspected fraud or unauthorized activity

  • Pricing or listing errors

  • Shipping restrictions

  • Violation of these Terms

  • Legal or regulatory requirements

If we cancel an order after payment has been collected, the appropriate refund will be issued to the original payment method.

6. Payments

Our online store and checkout are powered by Shopify.

Payments must be made using the payment methods available during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable payment provider to process the amount shown during checkout.

Orders generally begin processing after payment has been successfully authorized or confirmed, as applicable.

Additional information is provided in our Payment Terms.

7. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Panneauled provides free standard shipping on all orders, with no minimum purchase amount.

Our standard shipping estimates are:

  • Order processing: 1–3 business days

  • Shipping transit: 5–10 business days

  • Estimated total delivery time: 6–13 business days

For Panneauled, business days mean Monday through Saturday, excluding applicable U.S. public holidays.

Delivery times are estimates and are not guaranteed.

8. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged items, defective products, and incorrect items are governed by our Return & Refund Policy.

Eligible returns may be requested within 30 days after delivery, subject to the eligibility requirements and conditions stated in that policy.

Approved refunds are issued to the original payment method.

Panneauled does not charge a restocking fee for eligible returns.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact:

info@panneauled.com

as soon as possible.

We process orders promptly and cannot guarantee that an order can be changed or cancelled after processing or fulfillment has started.

Once an order has shipped, it generally cannot be cancelled while in transit.

After delivery, eligible products may be returned according to our Return & Refund Policy.

10. Promotions and Discounts

From time to time, Panneauled may offer discounts, promotional pricing, or other promotional benefits.

Promotions may be subject to:

  • Additional terms

  • Eligibility requirements

  • Expiration dates

  • Product restrictions

  • Minimum order requirements

  • Usage limits

Any applicable promotional conditions will be communicated with the relevant offer.

Unless otherwise stated, promotional offers generally cannot be applied retroactively to orders that have already been completed.

We may modify or discontinue promotional offers where permitted by applicable law.

11. Intellectual Property

Unless otherwise stated, content on panneauled.com is owned by, licensed to, or lawfully used by Panneauled.

This may include:

  • Store branding

  • Logos

  • Product photographs

  • Graphics

  • Website design

  • Product descriptions

  • Text

  • Videos

  • Other website content

You may not reproduce, distribute, sell, modify, or commercially exploit our website content without authorization, except where permitted by applicable law.

12. Prohibited Uses

You may not use our website or services to:

  • Violate applicable law

  • Commit or facilitate fraud

  • Make unauthorized purchases

  • Attempt unauthorized access to systems or accounts

  • Upload or distribute malware

  • Interfere with website security or operation

  • Infringe intellectual property rights

  • Unlawfully collect personal information

  • Send spam or malicious communications

  • Impersonate another person or organization

We may restrict or terminate access where we reasonably believe these Terms have been violated or where necessary to protect our website, customers, or legal rights.

13. Third-Party Services

Our website may use or interact with third-party services, including Shopify, payment providers, shipping carriers, analytics providers, and other technology services.

Independent third-party services may have their own terms, policies, and privacy practices.

We do not control the independent practices, content, or policies of third-party service providers.

14. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

15. Website Availability

We make reasonable efforts to keep our website accurate, secure, and available.

However, we cannot guarantee that the website will always operate without interruptions, technical issues, temporary outages, errors, or maintenance.

We may update, modify, restrict, or temporarily suspend parts of the website when reasonably necessary for maintenance, security, operational, or legal reasons.

16. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, Panneauled will not be responsible for indirect, incidental, special, or consequential losses resulting solely from your use or inability to use our website.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Nothing in these Terms removes or limits mandatory rights relating to defective, damaged, incorrect, unsafe, or misdescribed products.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, services, website functionality, store policies, or legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

Your continued use of our website after updated Terms are posted is subject to the updated Terms, to the extent permitted by applicable law.

18. Contact Us

If you have questions about these Terms of Service, please contact us:

Store Name:
Panneauled

Website:
panneauled.com

Email:
info@panneauled.com

Phone:
+1 509-236-4812

Business & Contact Address:
15802 SE 257th St
Covington, WA 98042
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM PT (Pacific Time)
Sunday: Closed

We normally respond to customer service inquiries within 1–2 business days.